Kinetico Leak Detection App
How do I change my password?
To change your password, tap the “Settings” button on the home screen of the Kinetico App. Then tap the “Change Password” button, and fill in the fields. Or if logged out, tap on “forgot password.”
How do I create a Kinetico Leak Detection App account?
Download the most recent Kinetico App from the iOS App/Android Play store. Make sure that your smart device meets the minimum requirements for iOS/Android version and device support.
How do I delete a contact?
Swipe all the way left on the contact and it will delete from your contact list.
How do I know my hub has been activated?
Register the hub through the Kinetico App on your iOS/Android device. Once you create your account, follow the directions in the App. The hub has been successfully activated once the status bar at the top of the App home screen reads “System OK.”
How do I see more information about my sensor?
Tap on a specific sensor to see its details page. From this page, the user can rename, identify a sensor to verify connection, and toggle between shut-off/detect-only/HVAC modes.
How do I add contacts?
In your App, go to the alerts tab and tap on “Add Contacts.” It will prompt you to fill out a name, email and phone number. Toggle the alert to “On.”
What alerts will I receive?
You can receive Email and SMS notifications (standard messaging rates apply). Go to the “Alerts” page of the Kinetico App to add additional emergency contacts, enable SMS and other options.
What is the difference between “Protect” and “Detect only?”
“Protect” means that if a sensors detects a leak, it will automatically shut-off your water supply. “Detect Only” means that if a sensor detects a leak, it will send a notification, but will not shut off your water supply automatically.
Why aren’t my devices pairing correctly?
The first step to setting up your system is to add your hub to your account. Nothing else can be connected until the hub is properly activated. After that is complete, you will be able to add your sensors, valve and optional range extenders